AI-Powered Compliance for Property Management
Analyze 100% of frontline communications to proactively mitigate Fair Housing violations and ensure SOP adherence.
Seamlessly integrates with your existing systems
Your Always-On Compliance Manager, with Perfect Recall and Complete Context
Guardrail delivers this by unifying every high-risk conversation into a single, actionable dashboard—transforming scattered data into centralized intelligence and reactive problem-solving into proactive compliance.
Open Cases with Violations
You have 16 high severity open violations. There are 15 open cases.
Jessica Green and Mateo Hernandez
A prospect inquired about a property in Scottsdale, but the agent suggested a different property in Phoenix, citing a 'better fit.'
Steering
(Fair Housing)
Agent subtly steered prospect towards Phoenix based on perceived ethnicity/national origin, suggesting a better 'fit' in a different community.
Fair Housing
Steering
Agent subtly steered prospect towards Phoenix based on perceived ethnicity/national origin, suggesting a better 'fit' in a different community.
Emily White and Angela Davis
A prospect with young children inquired about a property and was met with several negative points about the property being unsuitable for families.
Familial Status Discrimination
(Fair Housing)
Agent repeatedly emphasized negative aspects (traffic, no fence, limited park) only after learning the prospect had young children, potentially discouraging tenancy based on familial status.
Fair Housing
Familial Status Discrimination
Agent repeatedly emphasized negative aspects (traffic, no fence, limited park) only after learning the prospect had young children, potentially discouraging tenancy based on familial status.
Steering (Familial Status)
(Fair Housing)
Agent suggested the property was not ideal for children, potentially steering the family away based on familial status.
Fair Housing
Steering (Familial Status)
Agent suggested the property was not ideal for children, potentially steering the family away based on familial status.
Olivia Martinez and Victor Zheng
A tenant requested an accommodation for an emotional support animal and was met with overly burdensome documentation requirements.
Disability Discrimination
(Fair Housing)
Agent imposed overly burdensome documentation requirements (specialized/notarized doctor note, specific insurance) beyond typical HUD guidelines for an ESA, hindering the reasonable accommodation process.
Fair Housing
Disability Discrimination
Agent imposed overly burdensome documentation requirements (specialized/notarized doctor note, specific insurance) beyond typical HUD guidelines for an ESA, hindering the reasonable accommodation process.
SOP-G02: Information Accuracy & Authorization
(SOP)
Agent incorrectly stated company policy regarding ESA documentation, providing inaccurate information that created a barrier for the resident.
SOP
SOP-G02: Information Accuracy & Authorization
Agent incorrectly stated company policy regarding ESA documentation, providing inaccurate information that created a barrier for the resident.
Amanda Davis and Samira Jones
A prospect inquiring about using a housing voucher was discouraged by the agent who highlighted paperwork complexity and potential delays.
Source of Income Discrimination
(Fair Housing)
Agent made discouraging comments about voucher processing complexity and potential delays, potentially deterring the prospect based on their lawful source of income.
Fair Housing
Source of Income Discrimination
Agent made discouraging comments about voucher processing complexity and potential delays, potentially deterring the prospect based on their lawful source of income.
Unlock Total Visibility. Eliminate Every Risk.
Guardrail provides the tools to monitor every interaction, ensuring your teams adhere to legal standards and internal policies.
Uncover the Full Story, Instantly
Go beyond single interactions. Guardrail builds a complete, chronological timeline for every resident and agent, giving you a 360° view of their entire journey. Instantly understand sentiment trends, review past conversations, and get the full context behind every issue.
Bernard
Resident
- Stage Summary:
- Bernard seems to be escalating his frustration regarding the property pet policy. Initially a simple inquiry, the conversation has become more heated, posing a potential Fair Housing risk.
Timeline Filters
Date Range
Interaction Type
Search
Initial leasing inquiry, very positive experience.
Asked about 2-bedroom availability and pet policies.
Signed lease agreement and paid deposit.
Follow-up on move-in date confirmation.
Reported a minor issue with the sink upon move-in.
Inquired about the community guest parking rules.
Complained about noisy neighbors upstairs.
Followed up on noise complaint, expressed frustration.
Inquired about pet policy for an emotional support animal.
Expressed severe frustration with ESA policy interpretation.
Threatened to contact a lawyer regarding the ESA issue.
Management responded, offering to discuss the ESA policy further.
Scheduled a call with the property manager.
Phone call with manager to clarify ESA documentation.
Submitted revised ESA documentation.
Received approval for the emotional support animal.
Thanked management for their help and understanding.
Requested information about local dog parks.
Follow-up regarding a package delivery.
Renewed lease for another year.
Conversation Details
Initial leasing inquiry, very positive experience.
Hey there! Thanks for your interest in our community. What can I help you with?
Hi! I'm interested in learning more about your available units. The pictures online look amazing!
Fair Housing & SOP Detection
Our AI is trained on federal, state, and local Fair Housing laws—plus your own internal SOPs—to accurately flag non-compliant language and procedural deviations.
Actionable Agent Coaching
Turn compliance risks and timeline insights into targeted coaching moments. Use AI-surfaced examples of high-risk interactions to provide effective coaching that improves agent performance and reduces future risk.
Real-Time Alerts & Dashboard
Get a complete overview of your organization's compliance health from a central dashboard, with real-time alerts for critical issues that require immediate attention.
Integrates with all your communication platforms
Connect seamlessly with popular platforms and services to enhance your workflow.
Get Started